Good data alert | The 2023 Edelman Trust Barometer

32,000 respondents from 28 countries took the online survey between November 1-28, 2022.

The survey aims to understand why people hold the views they do and to understand how personal attitudes interconnect to shape broader societal forces.

You can access the survey here.

Insights I found compelling:

+ This year's theme: "Navigating a polarized world."

+ Four forces are causing polarization:

1. Economic anxieties - 24 of 28 countries are seeing all-time lows in people who think their families will be better off in five years.

2. Institutional imbalance - Business is now the only institution seen as competent and ethical; government is seen as unethical and incompetent.

3. Mass-class divide - People in the top quartile of income live in a different trust reality than those in the bottom quartile.

4. Battle for truth - Media is not trusted, with especially low trust in social media.

+ Government and media are seen as sources of false or misleading information.

+ Businesses and NGOs are seen as sources of reliable or trustworthy information.

+ Scientists are seen as the most trusted leaders, with government leaders seen as the most distrusted leaders.

+ Companies headquartered in Canada are seen as the most trusted, with companies headquartered in China seen as the most distrusted.

+ 53% of survey respondents said: "Our country is more divided today than in the past."

+ 62% of survey respondents said: "The social fabric that once held this country together has grown too weak to serve as a foundation for unity and common purpose."

+ 63% of survey respondents said: "I buy or advocate for brands based on my beliefs and values."

+ 68% of survey respondents said: "Brands celebrating what brings us together and emphasizing our common interest would strengthen the social fabric."

+ Survey respondents want CEOs to act on the treatment of employees, climate change, and discrimination.

+ Four tactics to navigate polarization:

1. Business must continue to lead - Leverage your comparative advantage to inform debate and deliver solutions across climate, diversity, inclusion, and skill training.

2. Collaborate with government - The best results come when business and government work together, not independently. Think public–private partnerships.

3. Restore economic optimism - Invest in fair compensation, training, and local communities to address the mass-class divide and the cycle of polarization.

4. Advocate for the truth - Be a source of reliable information, promote civil discourse, and hold false information sources accountable through corrective messaging, reinvestment, and other action.

People expect businesses to have the wherewithal to overcome social and political challenges.

If your business needs help being a force for good, Caracal is here to help.

Enjoy the ride + plan accordingly.

-Marc


ITK Daily is geopolitical business intelligence for senior executives with global ambition.

ITK Daily curates news @ the intersection of globalization, disruption, politics, culture, + sport and provides actionable insights and sharp commentary.


Red wine, know-how, and communications

A few years back, I ventured to the Bordeaux wine region.

Bordeaux, France, is seen by many sommeliers as the undisputed king of red wine. 

This region has been cultivating vines for over 2,000 years and perhaps has the highest reputation for fine wines anywhere.

There are 111,150 hectares under vine broken down into 65 appellations.

Easily it is one of the largest wine-producing regions in France. 

Some 60,000 jobs are connected to the nearly 7,000 vineyards working in the region.

So vital is the wine to the area that even the Bordeaux airport authorities planted vines between the terminal and the taxistand.

To better appreciate the area and see some of the vineyards up close, joining a small group tour was a must.

En route to the first chateau, the tour guide exalted the benefits of Bordeaux's terroir.

The French are notorious for over-indexing on terroir.

Check out the book Judgement in Paris, which explores the Paris Tasting of 1976, a landmark event that forever transformed the wine industry. 

At this legendary contest—a blind tasting—a panel of top French wine experts shocked the industry by choosing unknown California wines over France's best.

Of course, any weekend winetaster who has visited even the most humble wine regions has heard about terroir.

The idea is that the wine you are consuming is unique and tasty because the grapes were cultivated in a terroir.

A unique terroir based on geography, soil composition, and the weather.

The tour guide added a third element to terroir - something I had never heard before.

He asked the group what the third element might be, and I cheekily suggested marketing.

My answer drew some laughs from the other passengers in the minibus and even from the guide, but according to him, the correct response was know-how.

That is the tradition, the knowledge, the special sauce that is only known by the vineyard and the winemaker.

The special know-how that cannot be read in books or learned in school.

The know-how can only be obtained by working in the fields, smelling the soil, tasting the grapes before harvest, working the barrels, passing down secrets, embracing apprenticeship, to proper marketing and selling your product.

I loved this added terroir concept of know-how.

Know-how is one of the foundations for successful communications, marketing, and branding.

That particular essence that only you and your organization know how to produce on scale, repeatedly, and successfully enough for clients to keep you in business.

Know-how is experienced but not fully understood.

When you stay at the Four Seasons, you know it is there.

When you dine at Eleven Madison Park, you know it is there.

When you travel via Lufthansa Business Class, you know it is there.

Know-how.

If you need help unleashing your know-how, Caracal is here to help.

Enjoy the ride + plan accordingly.

-Marc


ITK Daily is geopolitical business intelligence for senior executives with global ambition.

ITK Daily curates news @ the intersection of globalization, disruption, politics, culture, + sport and provides actionable insights and sharp commentary.


"Where is the Fevertree?"

At the market recently, I was working through my honey-do list.

The list tasked me with getting the basics.

Eggs.

Milk.

Bread.

Kale.

On the opposite side of the produce section, I overheard a harried customer with a shopping basket much more desirable than mine.

Her basket was teaming with delicious canapés and savory snacks.

She asks the shop clerk: "Where is the Fevertree?"

Not where is the club soda?

Not where is the tonic?

Not where is the ginger beer?

But where is the Fevertree?

Amazing.

In this woman's mind, Fevertree wasn't just a mixer; it was the mixer.

In this woman's mind, Fevertree escaped from a commodity mixer to a luxury mixer.

And for her cocktail party, only a luxury mixer would do.

"When you stop and think that three-quarters of that gin and tonic, is tonic, why aren't more people interested in the tonic water?" -- Tim Warrillow, co-founder and CEO of Fevertree Drinks Plc, owners of Britain's top brand for tonic.

Launched in 2005, Fevertree has used natural ingredients, sleek packaging, and deft marketing to overtake its better-funded and better-established rivals in the mixer market.

Fevertree has taken a liquid ingredient that many previously saw as an afterthought add-on to a cocktail as now the essential must-have liquid ingredient.

Fevertree acts like the maker of craft liquor.

Provenance.

Quality.

Flavor.

Exotic.

Charles Gibb, director of Fevertree's North American operation, says: "The biggest competitor to us, that horrible soda gun."

"No bartender really wants to be spraying drinks with a gun."

If you need help making sure your communications mixer is a must-have, Caracal is here to help.

Enjoy the ride + plan accordingly.

-Marc


ITK Daily is geopolitical business intelligence for senior executives with global ambition.

ITK Daily curates news @ the intersection of globalization, disruption, politics, culture, + sport and provides actionable insights and sharp commentary.